Returns and Refunds

**Returns and Refunds Policy for HighPeakHealth**

At HighPeakHealth, we strive to ensure that our customers are completely satisfied with their purchases. We understand that there may be instances where you need to return a product. Below is our combined Returns and Refunds policy, which includes our guidelines for damaged products.

### Returns Policy

1. **90-Day Return Window**: Customers have 90 days from the date of purchase to return items for a refund or exchange. To initiate a return, please ensure the product is in its original condition and packaging.

2. **Eligibility for Returns**: To qualify for a return, the product must be:

- Unused and in the same condition that you received it

- In its original packaging, with all tags and accessories included

- Accompanied by proof of purchase, such as a receipt or order confirmation email

3. **Non-returnable Items**: Certain items may not be eligible for return due to hygiene reasons, such as opened health supplements or personal care products. Please check the product description for specific details.

### Damaged Products

1. **Notification of Damage**: If you receive a damaged product, please notify us within 48 hours of delivery. You can do this by contacting our customer service team at [info@highpeakhealth.ca].

2. **Documentation**: To process your claim efficiently, please provide photos of the damaged item along with your order details.

3. **Replacement or Refund**: Upon verification of the damage, you may choose between receiving a replacement product or a full refund. If you select a replacement, we will ship it to you at no additional cost.

### How to Return an Item

1. **Contact Us**: Reach out to our customer service team to initiate your return.

2. **Return Instructions**: You will receive instructions on how to send the item back, including the return address.

3. **Shipping Costs**: Customers are responsible for return shipping costs unless the product is damaged. In such cases, we will cover the return shipping.

### Refund Process

1. **Processing Time**: Once we receive your returned item, the refund process will begin. Please allow 3-5 business days for the refund to be processed back to your original payment method.

2. **Notification**: You will receive a confirmation email once your return has been processed and your refund is complete.

### Contact Us

If you have any questions about our Returns and Refunds Policy or need assistance with a return, feel free to contact our customer service team

- Email: [info@highpeakhealth.ca]

- Phone: [778-928-2855]

Thank you for choosing HighPeakHealth! We appreciate your trust in us and are committed to providing you with the best service possible.